March 16, 2020 @ 5:00 PM (Edit to original post)
Based upon many inquiries post Governor Tom Wolf’s press meeting today, we feel compelled to update both retail and contractor customers regarding the status of GR Mitchell’s operation.
Yes, we are still open for business.
We spent a great deal of time trying to determine our best course of action. Definitions of non-essential as outlined by the Pennsylvania Department of Community and Economic Development have been a particular area of focus. Due to the nature of the products which are available in our retail environment (those used to stop plumbing, electrical, and other household emergencies) and the nature of our building material supply operation, we will continue to operate as closely to normal as possible for the time being.
It’s vital to note, however, that we are operating under heightened safety protocols, both in the retail hardware store and during product deliveries/pick-ups. You can find this information listed below from our earlier update.
If you can call or e-mail us your supply order instead of physically visiting any of our locations, we strongly encourage you to do so.
If you are aware of what you need from our hardware store selection, please call or email in advance of your arrival so that we can collect your items and possibly even take payment over the phone.
We will send additional updates as this situation progresses.
March 16, 2020 @ 1:06 PM
Whether you’re one of our pro customers or a homeowner that frequent’s our True Value hardware store, it’s certain that you’ve begun to feel the impacts of COVID-19, the disease caused by the coronavirus.
We recognize that you may still need materials for your new builds and remodels. We also realize that while you anticipate the potential of spending more time than normal at your home that you may be visiting us to gather the necessary supplies for maintenance of your property or maybe even to kick-off a new project. But, while we are open for business, we ask that you help in our efforts to safeguard the larger community.
As we plan to maintain a high level of service to all of our customers, our staff is practicing the following measures, as advised by the CDC, in an attempt to keep our business a safer environment for all those who visit:
- Frequent handwashing
- Recurrent cleaning of frequently touched surfaces such as counters, credit card terminals, door handles, etc
- Cover sneezing and coughing with a tissue (then throw the tissue in the trash) or into your elbow
- Avoid touching of the face
- Stay home if you are feeling sick
We would ask that you join us in attempts to safeguard yourself, other customers, our staff, and the larger community. While you’re a guest at GR Mitchell, we also advise that you follow CDC guidance regarding social distancing the best that you’re able.
Here are some of our other ideas to improve the safety of our operations: